TECHNICAL SERVICE AND SUPPORT
Our goal is to not only get your business up and running with successful system solutions implementation, but our expert team of technical service representatives is also here to provide you proficient technical support.
Coupled with diagnosis, identification, and solution provisions for potential technical issues, the members of our tech support will ensure your company’s smooth and top-notch system performance.
Our tech support team is made up of highly qualified professionals who are certified by our principals for credibility. They work across a myriad of industrial sectors and are driven by a common desire to increase efficiency, productivity and effectiveness of your business.
To fit the varying needs of your organization, Grand-Flo offers the following technical support and services.
IT'S MORE THAN JUST EQUIPMENT SERVICING
1. Preventive Maintenance
To maximize the return on your investment, it is critical to minimize system downtime and keep your equipment such as ID card printer, label printer or mobile computer in prime operating condition. Grand-Flo’s preventive maintenance support services are regular and routine services to keep your equipment and business running seamlessly – in order to up your game in unplanned downtime prevention and expensive costs avoidance resulting from unanticipated equipment failures.
Our preventive maintenance service is time-based and can be performed monthly, quarterly or half-yearly as per customer requirement. Your equipment is the lifeblood of your business, so a regular inspection on these critical pieces is absolutely a proactive and smart action to boost your equipment uptime.
2. Hardware Maintenance
Just like any hardware, deterioration of equipment can lead to complications with the accuracy and function. Grand-Flo offers hardware maintenance against unnecessary interruption that would severely impact your organization’s productivity.
Our hardware maintenance contract is a written guarantee to our valued customers, promising to repair or replace any faulty equipment with the peace of mind. It is an essential element in our technical maintenance support that aims to keep your company’s performance at a competitive edge.
It’s inevitable that equipment in the field will need repair or refurbishment from time to time. However, if this circumstance is not managed well, it will restrain business performance and erode profitability. Grand-Flo’s depot repair manages the repair of damaged equipment returned by customers – tracking the process from the receipt of damaged equipment in the inventory to its return to the customer after repair, with thorough equipment condition assessment and equipment failure report.
The value of our depot repair is regarded as a cost-saving convenience by maximizing the deployment of all equipment hardware within your entire corporate. Our depot hardware repair with prompt service and fast turnaround will certainly reduce your inventory carrying costs and extend the life of your hardware investment. On top of that, we will evaluate the new data management solutions to meet your ever-growing business demands.
Equipment Health Check
It is also known as equipment health monitoring – designed to inspect and monitor the physical and functional state of equipment with the equipment condition assessment checklist. Issues are identified and solutions will be provided to eliminate the risk of impeding equipment failure.
Equipment Setup And Installation For New Store Or Location
Our on-site tech support specialist will review the equipment setup and equipment installation as part of the startup and commissioning support. They will oversee the initial debugging and ensure the perfect working orders of your complete hardware.
Our product demo is for you to learn more about our product offerings and features – giving you more insights to reap the benefits of our equipment and how it can best help to meet your operation needs.
User Training Support
We offer product technical information walk-through and quickly train new users to increase user adoption.
Phone Technical Support
Our technical maintenance support is equipped with responsive phone technical support from highly trained and experienced technology experts. We offer you a dedicated time with our full attention so that a case can be resolved in a small span of time.
Asset Tagging System
Asset tagging system at Grand-Flo can effectively control and manage status of your equipment – identifying, tracking, securing and recovering your equipment – all at our fingertips.
This support is to determine the number of access points and the equipment placement for adequate signal and deployment coverage.