Job Descriptions:

  • He/she will be station at customer site at Kepong, Kuala Lumpur.
  • He/she is required to work closely with customer (IT Department, Marketing Department and other related parties) on the following:
    • To query and retrieve information from various databases as required by the customer from time to time. This may require the writing of SQL scripts.
    • To prepare daily, weekly and monthly reports to the customer.
    • To provide daily operation support to the customer.
  • To provide 1st level and 2nd level IT support services to customer using POS system, handheld computers, handheld applications, servers and server applications, and related IT infrastructure (across a range of enterprise environments).
  • Report to the Team Leader.
    • Provide tasks update to Team Leader.
    • Accountable for the on-schedule deliverables of task assigned covering.
    • Knowledge sharing (of theoretical and practical).
    • May participate on special projects and teams for continuous improvement or transition.

Job Requirement

Working Experience and Skills
Candidate to have the following:

  • Minimum 2 years working experience in using MS SQL Database.
  • Additionally, candidate with working experience using analytics tools e.g. SAS is an advantage.
  • Strong analytical skills and facility with Excel (pivot tables, lookups, formulas and formatting).
  • Good customer engagement, interpersonal and communication skills.
  • Able to communicate in English, Bahasa Malaysia and Mandarin.
  • Able to write in English and Bahasa Malaysia.
  • Able to work independently as well as in a team and with other team members.

Behavioural Traits and Commitments
He/she to have the following behavioural traits:

  • A patient person.
  • A passion to serve customers professionally.
  • A good sense of urgency in completing tasks, responding to queries and issues.
  • An attitude to learn and want to excel.
  • Able to work long hours, on weekends and public holidays where required.

Academic Qualification

  • Candidate must possess at least a Diploma/Advanced Diploma in Computer Engineering/Information Technology or equivalent.