JOB POSITION: IT Executive
- He/she will be station at customer site at Kepong, Kuala Lumpur.
- He/she is required to work closely with customer (IT Department, Marketing Department and other related parties) on the following:
• To query and retrieve information from various databases as required by the customer from time to time. This may require the writing of SQL scripts.
• To prepare daily, weekly and monthly reports to the customer.
• To provide daily operation support to the customer.
- To provide 1st level and 2nd level IT support services to customer using POS system, handheld computers, handheld applications, servers and server applications, and related IT infrastructure (across a range of enterprise environments).
- Report to the Team Leader.
• Provide tasks update to Team Leader.
• Accountable for the on-schedule deliverables of task assigned covering.
• Knowledge sharing (of theoretical and practical).
• May participate on special projects and teams for continuous improvement or transition.
Working Experience and Skills
Candidate to have the following:
- Minimum 2 years working experience in using MS SQL Database.
- Additionally, candidate with working experience using analytics tools e.g. SAS is an advantage.
- Strong analytical skills and facility with Excel (pivot tables, lookups, formulas and formatting).
- Good customer engagement, interpersonal and communication skills.
- Able to communicate in English, Bahasa Malaysia and Mandarin.
- Able to write in English and Bahasa Malaysia.
- Able to work independently as well as in a team and with other team members.
Behavioural Traits and Commitments
He/she to have the following behavioural traits:
- A patient person.
- A passion to serve customers professionally.
- A good sense of urgency in completing tasks, responding to queries and issues.
- An attitude to learn and want to excel.
- Able to work long hours, on weekends and public holidays where required.
- Candidate must possess at least a Diploma/Advanced Diploma in Computer Engineering/Information Technology or equivalent.