PROJECT MANAGEMENT

Software development for each organisation is unique and it is important to have a reliable project manager to oversee the project from conception to completion on time. Here in Grand-Flo, we have a team of experience and PMP certified project managers to provide consultation and advice in working towards the ideal solution for your business.

All projects, especially those involving the Enterprise Applications requires Project Managers to plan, manage, follow up and scrutinise to ensure that there are sufficient resources working on the various parts of the project and tasks are being completed on time and on budget.

IMPLEMENTATION & TRAINING

Training is an important step after every software implementation.  A post-implementation training for the end user on the new business process will enable them to be familiar with the new environment.  Having adequate training will assist in improving productivity, visibility and also the implementation success rate from implementing a new business solution.

We have a team of consultants and technical support personnel that are fully trained and equipped to provide the necessary installation, implementation and training to the end users and managers that need to understand the new business process. We offer supports through implementation and training for our Enterprise Applications and this service may also be requested for Smart Applications when the application is used in more than one components.

HELPDESK SUPPORT

Software helpdesk support is designed to troubleshoot difficulties faced by an organisation, ensuring their software functions are available and operational for use during down time.

Our helpdesk support services are offered to Enterprise Application users. We are trained to provide efficient and immediate support to our customers via phone, remote management, email and more. We operate 365 days on normal working hours including weekends and public holidays. Helpdesk support is currently provided for Malaysia, Singapore and Brunei only.

Helpdesk Call Centre
Single point of contact for incidents and take responsibility for handling daily incidents encountered by end users

Staging, Configurations & Installation
We provide staging services to prepare hardware products installation, basic testing, loading of your software and final configuration in your environment

SOFTWARE CUSTOMISATION

Our software customisation services for Enterprise Application is to fit customer requirement and improve business processes with new features without the needs to re-writes the whole software.

Our team of software engineers has the technical skills and our consultants have the required domain knowledge and expertise to understand the needs and translate them into programs that run on the computer.

SOFTWARE MAINTENANCE

Software maintenance for Enterprise Application is necessary to rectify program bugs and logics or to correct data due to system errors. Our software maintenance guaranteed that the applications will continue to run should the platform on which the software application operates changes such as newer version of the operating systems on the Server or PCs; or newer version of Web Browser on the front-end application layers; or on the Mobile Computers when it becomes EOL (End-Of-Life) etc.

Our Software Maintenance is provided from level 2 onwards. Level 1 support is provided internally by our customer or through our Helpdesk Support.

CUSTOM SOFTWARE DEVELOPMENT

Custom software development is only necessary when you cannot find anything from the Enterprise and Smart Application series that fits what is required. When such situation arises, we will evaluate your request or requirement and mapped it to the portfolio of Enterprise and Smart Application series as well as those applications that we have done in the past fifteen (15) years.

If we cannot find what we have for you, there is a chance we might develop it for you if it fits our plans, mission and vision. A good chance of having it done is characterised as one that directly adds or extends our Smart Apps and Enterprise Apps offerings. Contact us to find out what we do best.

TECHNICAL SERVICE

We are not only trained to set up and implement system solutions, we also offer technical support to ensure that your system is running smoothly and well maintained at all times.We provide on-site support to assist with any technical issues that may arise as well as run tests to ensure that your system is always at its top performance.

The technical team also works on diagnosing and identifying potential issues, providing solutions as well as fixtures that would ensure high performance at all times. All our technical support personnel is qualified and certified by our principals for credibility.

Preventive Maintenance Service
Preventing downtime and extending equipment life through preventive maintenance service

Equipment Repair Service
Ensuring faulty and worn equipment is in operational condition

User Training
Product technical information walk-through by experienced technical trainer based on specific needs